Ask Slashdot: What To Do About Repeated Internet Overbilling?

An anonymous reader writes "AT&T has been overbilling my account based on overcounting DSL internet usage (they charge in 50 gigabyte units after the first 150). I have been using a Buffalo NFinity Airstation as a managed switch to count all traffic. As you may know, this device runs firmware based on dd-wrt and has hidden telnet functionality, so I am able to load a script to count traffic directly onto the device. I have an auto-scraper that collects the data and saves it on my computer’s hard disk every two minutes while the computer is running. While it is not running, the 2 minute counters accumulate in RAM on the device. Power problems are not normally an issue here; and even when they are I can tell it has happened. The upshot of all this is I can measure the exact amount of download bandwidth and a guaranteed overestimate of upload bandwidth in bytes reliably. I have tested this by transferring known amounts of data and can account for every byte counted, including ethernet frame headers. AT&T’s billing reporting reports usage by day only, lags two days, and uses some time basis other than midnight. It is also reading in my testing a fairly consistent 14% higher whenever the basis doesn’t disturb the test by using too much bandwidth too close to midnight. AT&T has already refused to attempt to fix the billing meter, and asserts they have tested it and found it correct. Yet they refuse to provide a realtime readout of the counter that would make independent testing trivial. I’ve been through the agencies (CPUC, FCC, and Weights & Measures) and can’t find one that is interested, AT&T will not provide any means for reasonable independent testing of the meter. It is my understanding that if there is a meter and its calibration cannot be checked, there is a violation of the law, yet I can’t find an agency that can even accept such a claim (I’m not getting "your claim is meritless", but "we don’t handle that"). If indeed they are not overbilling, my claim of no way to verify the meter still stands. My options are running thin here. So that my account can be identified by someone who recognizes the case: 7a6c74964fafd56c61e06abf6c820845cbcd4fc0 (bit commitment).

Share on Google+

Read more of this story at Slashdot.



http://ift.tt/eekxlt

Source: Slashdot http://ift.tt/1qz7qs1

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s